Harold Road Surgery

Harold Road Surgery 2022-01-25 Person 1 5 0

I have had my appointment cancelled twice and I have to wait three more weeks before I can see a doctor which makes nearly two months before I can see a doctor and I expect they will phone and cancel again .If they were running a business they would have become bankrupt with the service thats offered.

Provide a better service for patients and keep appointments.

Harold Road Surgery 2022-01-07 Person 4 5 0

My experience on this occasion was fantastic. Reason for the 3 star on the last question was purely down to previous calls and being unable to see a GP but we all know this is down to Covid. If we are back to normal then this surgery and Dr Konu get 5 stars from me.

All mentioned above. Great stuff.

Harold Road Surgery 2021-12-13 Person 4 5 0

The receptionists are the only initial contact with the surgery (which is a little frustrating as a patient). This puts the Receptionists under considerable stress. However, I have always been treated with respect and listened to. It must be really difficult for them, so thank you to their continued hard work.

Until the booking system has a degree of automaticity, I guess this is the system that we all have to work with.

Harold Road Surgery 2021-12-07 Person 1 5 0

The doctors are good, but getting hold of one is near on impossible. Was told they had unlimited phone lines- funny that as for the first 2 hours in the morning "the person you are calling is on another line, please hang up and try again later" by the time you actually get through "unfortunately all the slots for the day have gone, call back tomorrow". I used to sing the praises off Harold road surgery but since Dr Till retired its gone right down hill.

Get engage consult back up and working, have more administrators to answer phones, appreciate that not every patient is at home sitting around with all the time in the world to contact a doctor.

Harold Road Surgery 2021-12-05 Person 5 5 0

Have always found i was able to arrange an appointment in the main

up to now I've been very satisfied overall